How does who you are and what you do affect how you see challenges, trends and priorities? Front-line delivery Last-mile reach is their leading challenge. Women’s economic empowerment and client resilience are especially prominent. The dominant question is operational: can services remain affordable, responsible and useful under worsening client and institutional pressure? Financial service providers see through lens of client delivery Macro & portfolio risk Geopolitics and climate risk are unusually prominent, and they are bullish on AI-led credit appraisal. Their vantage point focuses on investability, risk absorption, portfolio resilience and the instruments needed to mobilise capital. Capital providers think primarily about investability Governance & capacity Technology and AI are especially pertinent, but often through the lens of data quality, internal processes, skills, governance and regulation. The issue is not only what technology can do, but whether institutions can use it safely and well. TA and knowledge actors focus on capability Market infrastructure Changing capital flows and the infrastructure needed to reach excluded groups receive particular emphasis. Their perspective connects institution-level constraints to regulation, payments, information systems, and sector coordination. Ecosystem actors see through lens of sector architecture What does it all mean? What does it all mean? 2.2. Shared concerns, different exposure The sector often faces a dichotomy between its narrative driven by funders and its operational trends driven by markets and MFIs. Pierre Champsavoir , Head of Strategy at TA provider in MENA Menu Menu Close Close 1. Introduction, context & respondents 1.1. Welcome to the Financial Inclusion Compass 2026 1.1. Welcome to the Financial Inclusion Compass 2026 2. Results 2.1. A sector adapting on several fronts at once: what respondents told us 2.1. A sector adapting on several fronts at once: what respondents told us Five themes Introducing five broad themes from the responses Introducing five broad themes from the responses Analysis & implication 4.1. Difficult choices ahead 4.1. Difficult choices ahead 1.2. A listening exercise, not a census 1.2. A listening exercise, not a census 1.3. A diverse field of voices 1.3. A diverse field of voices 2.2. Shared concerns, different exposure 2.2. Shared concerns, different exposure 2.3. Where you sit shapes what you see 2.3. Where you sit shapes what you see From access to resilience From Access to Resilience Adapting to the new normal Adapting to the new normal Promise without guardrails Promise without guardrails Who pays for inclusion? Who pays for inclusion? Navigating a fragmented and complex landscape Navigating a fragmented and complex landscape 4.2. What does it all mean? 4.2. What does it all mean? 4.3. Five questions that will shape the next phase of financial inclusion 4.3. Five questions that will shape the next phase of financial inclusion 4.4. About the Compass 4.4. About the Compass What does it all mean? FSPs see the agenda more through clients, delivery, exclusion, and resilience . TA providers and researchers see it through technology, capability gaps, and sector change . Ecosystem actors see it through sector architecture, funding systems, last-mile reach, displacement, and public-good infrastructure . Capital providers see it through macro risk, investability, climate exposure, and capital instruments . Go back Go back In a sentence... Institutional position is one source of divergence; economic context is another. Respondents based in different income environments often place weight on different parts of the same agenda.